Privacy Policy for Trustra Advisory Services Private Limited

Effective Date: May 7, 2025

Trustra Advisory Services Private Limited (hereinafter referred to as "Trustra Advisory," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website at [Insert Website Address, e.g., trustra.in] (the "Site") and who use our advisory services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

By accessing our Site or using our services, you agree to the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your personal data.

1. Introduction

Trustra Advisory understands that your privacy is important. We are dedicated to maintaining the confidentiality and security of your personal information. This Privacy Policy details the types of information we collect, how we use and protect it, and your rights concerning your data.

2. Data Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We recommend that you review this policy periodically to stay informed about how we are protecting your information. Your continued use of the Site or our services after any changes indicates your acceptance of the updated policy.

3. Information Collection

We collect personal information in the course of providing our advisory services and operating our Site. The types of information we may collect include, but are not limited to:

• Contact Information: Name, email address, phone number, postal address.
• Identification Information: Information required for identity verification as per regulatory requirements (e.g., PAN, Aadhaar, passport details).
• Financial Information: Details related to your financial situation, income, investments, and tax information, necessary for providing advisory services.
• Business Information: Details about your business, if you are seeking business advisory services.
• Usage Data: Information about how you interact with our Site, such as IP address, browser type, pages visited, and time spent on the Site.
• Information from Communications: Information you provide when you contact us with inquiries or requests.
• Information from Forms and Questionnaires: Any information you submit through forms, questionnaires, or other interactive features on our Site or during the service delivery process.

We collect this information through various means, including:

• Directly from you when you provide it to us through forms, emails, phone calls, or in-person interactions.
• Automatically as you navigate the Site through cookies and other tracking technologies.
• From third parties, such as government agencies or other service providers, where necessary for the provision of our services and with your consent where required.

4. Information Use

We use the collected information for the following purposes:

• To provide you with the advisory services you have requested.
• To communicate with you regarding your service requests, inquiries, and updates.
• To fulfill our contractual obligations to you.
• To comply with legal and regulatory requirements, including tax laws and regulations.
• To improve our services and enhance your experience on our Site.
• To send you relevant information about our services, updates, and promotional materials (you may opt out of these communications).
• For internal business purposes, such as data analysis, audits, and research.
• To prevent fraud and ensure the security of our services.

5. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

6. Cookies

We may use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device that help us remember your preferences, analyze Site usage, and provide personalized content.

We may use the following types of cookies:

• Necessary Cookies: Essential for the operation of our Site.
• Analytical/Performance Cookies: Help us understand how visitors use our Site, allowing us to improve its functionality and content.
• Functionality Cookies: Remember your preferences and settings to provide a more personalized experience.

You can control or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of the Site.

7. Aggregate Information

We may aggregate and anonymize data collected from users to generate statistical or demographic data. This aggregate information does not identify any individual and may be used for research, analysis, and marketing purposes.

8. Disclosure

We may disclose your personal information to third parties in the following circumstances:

• To Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and providing services to you (e.g., IT support, payment processors, professional advisors). These third parties are obligated to protect your information and use it only for the purposes for which they were engaged.
• For Legal and Regulatory Reasons: We may disclose information when required by law, regulation, legal process, or government request, including to comply with tax authorities and other regulatory bodies.
• To Protect Our Rights: We may disclose information to enforce our terms of service, protect our rights, privacy, safety, or property, and that of our users or the public.
• In Case of Business Transfer: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• With Your Consent: We may disclose your information to other third parties with your explicit consent.

We will not sell your personal information to third parties for their marketing purposes.

9. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide our services, to comply with legal and regulatory obligations, and to resolve disputes. When your personal information is no longer required, we will securely delete or anonymize it.

10. Links to Third-Party Sites

Our Site may contain links to third-party websites or services that are not operated by Trustra Advisory. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

11. Security

We implement reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee absolute security.

12. International Transfer

Trustra Advisory operates primarily in India. Your personal information may be stored and processed on servers located in India or other countries. By using our Site or services, you consent to the transfer of your information to countries outside of yourన్your country of residence, which may have different data protection laws than your jurisdiction. We will take appropriate measures to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

13. Compliance with General Data Protection Regulation ("GDPR") of European Union (If Applicable)

If you are an individual located in the European Union, the provisions of the GDPR may apply to the processing of your personal data. We are committed to complying with the principles of the GDPR.

We will process your personal data based on lawful bases as outlined in the GDPR, such as your consent, the necessity of processing for the performance of a contract, compliance with a legal obligation, protection of your vital interests, performance of a task carried out in the public interest, or our legitimate interests.

If the GDPR applies to you, you may have certain rights regarding your personal data, including:

• The right to access your personal data.
• The right to rectify inaccurate or incomplete personal data.
• The right to erasure of your personal data.
• The right to restrict the processing of your personal data.
• The right to data portability.
• The right to object to the processing of your personal data.
• The right to withdraw consent at any time.

If you are in the EU and wish to exercise any of these rights, please contact us using the contact information provided below. We may require verification of your identity before processing your request.

14. Your Rights and Choices

You have certain rights and choices regarding the collection, use, and sharing of your personal information:

• Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications or by contacting us directly. Please note that we may still send you non-promotional messages related to your use of our services.
• Access, Modify, or Delete: You may request to access, update, modify, or delete your personal information that we hold. We will review your request and take appropriate action in accordance with applicable laws. We may retain certain information as required by law or for legitimate business purposes.
• Request a Copy: Depending on your jurisdiction and applicable law, you may have the right to request a copy of the personal information we hold about you.
• Withdraw Consent and Restrict Processing: Where processing is based on your consent, you have the right to withdraw your consent at any time. You may also have the right to request the restriction of processing of your personal information under certain circumstances.
• Object to Processing: Depending on your jurisdiction and applicable law, you may have the right to object to the processing of your personal information for certain purposes, such as direct marketing or when the processing is based on legitimate interests.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Trustra Advisory Services Private Limited [Address : H.no B-574, Ground Floor, Gali No 4 Sai Nagar, Meethapur Extension, Badarpur, New Delhi - 110044, India] and Email: connect@trustra.in or Phone: +91-9873030847.

By using our Site and services, you acknowledge that you have read and understood this Privacy Policy.